Accidental drops and impacts can result in data loss. Count on Digital Recovery to diagnose your device and recover as much data as possible.
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Recovering data after falls and impacts
Data loss due to falls and impacts is one of the most common reasons we receive in our laboratories. In order to recover, the device must be opened so that the parts can be serviced, if possible.
Storage devices can only be opened in laboratories specially prepared for opening them. We call this laboratory the Class 100 Clean Room. This room controls the particles in the air, and this control must be constant.
The device that suffers most when opened in an inappropriate place is the hard drive. This is because the magnetic disc is extremely sensitive and it is exactly where the data is recorded. So any touch to its surface can result in data loss.
The hard drive is the device that suffers the most data loss from drops and impacts. Although other devices such as USB sticks, SSDs and memory cards also suffer from falls and impacts, they are more resistant.
The hard drive has mutually functioning mechanical parts that need to be perfectly aligned. Drops and impacts affect the alignment of the parts, putting the stored data at risk.
If the disc falls or receives an impact when switched off, due to a system that locks the read heads when the discs switch off, the chances of it continuing to work are greater.
The biggest problem is when the disc is dropped while switched on. A simple touch of the read head on the disc will read around 50 MB/s to 120 MB/s. There are even more powerful hard drives that spin even faster. A single scratch can cause the loss of countless files.
This does not rule out the possibility that other storage devices can also suffer data loss due to drops or impacts. Devices that use flash memory have been designed to be more resistant in this regard, but data loss is not impossible.
Digital Recovery can recover data on any device that has suffered data loss after a fall or impact.
Why Digital Recovery?
Digital has been operating in the data recovery market since 1998, during which time we have invested tirelessly in technologies that allow us to recover data in any case that has led to data loss.
We have the most sophisticated equipment on the market and have also developed our own data recovery technologies.
We have a Class 100 Clean Room, which allows the device to be opened without any damage being caused by particles in the air.
We are a Brazilian company with numerous successful cases, and we have become a benchmark in data recovery.
We provide all our clients with a confidentiality agreement (NDA) through which we guarantee that all recovered files will remain confidential.
With a 24×7 service, in emergency recovery mode, we can recover the device with maximum agility, with the first diagnosis within 24 working hours of delivery of the device.
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Customer experiences
What our clients say about us
"We had a serious problem after a power failure of a NAS server in Raid 5. I immediately contacted DIGITAL RECOVERY. After a few days of hard work the problem was solved."
"One of our raid servers had stopped. After several attempts without solving the problem we found DIGITAL RECOVERY and 5 hours later, at 4am, the data was recovered."
"We appointed DIGITAL RECOVERY in a special case (of data loss) in a raid 5 storage. Digital Recovery was able to recover 32 million files so our customer was extremely satisfied.”
"Without a doubt the best data recovery company in Latin America. The contact Digital Recovery will always be saved on my phone, because inevitably I will need again."
"The quality of the service is excellent. The attention given to customer service is gratifying and the feedback we receive reassures us that we can trust the work and dedication."
Customer since 2017
"Great company, they saved me from a big problem! I recommend, fast service, my thanks to the Digital Recovery team for the attention and quick solution to the problem! Show!"
"Second time that I count with the agility and professionalism of the Digital Recovery team, they are very experienced and agile. I recommend to all"
"They helped me recover some data that I had thought was lost. I had a great experience with the team for their calmness, agility and transparency."
Answers from our experts
How do you proceed after your storage device suffers a fall or impact?
Always pay attention to the signs that the device will show after the crash. When something is misaligned on the hard drive, it will produce a noise when it is being used.
In the case of other devices, you will only realise that data has been lost when you try to access the stored files.
In both cases, once you have identified data loss or malfunction after a fall or impact. Isolate them immediately and don’t use them any more. Not until it has been analysed by a specialist.
If the device continues to be used after malfunctioning, the problems could be exacerbated and cause irreversible data loss.
What should I do if my storage device is making strange noises?
If your storage device is making strange noises, it is recommended that you stop using it immediately and take it to a data recovery professional. Strange noises can be a sign that the device is about to fail.
How long does it take to recover data from a storage device damaged by knocks and bumps?
The time it takes to recover data from a storage device damaged by knocks and bumps can vary depending on the extent of the damage and the type of device. In some cases, data recovery can take just a few hours, while in other cases it can take several days or weeks. We can only measure how long the process will take after the initial diagnosis.
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What you need to know
Is it possible to recover data from a storage device that has been damaged by knocks and bumps?
Yes, in many cases it is possible to recover data from a storage device that has been damaged by knocks and bumps. However, you can only be sure about recovery after the initial diagnosis.
What should I do if my storage device is damaged by knocks and bumps?
If your storage device is damaged by knocks and bumps, we recommend that you stop using it immediately and take it to one of our laboratories. Trying to recover the data yourself could cause further damage to the device.
What is the best way to prevent data loss due to knocks and bumps?
The best way to prevent data loss through knocks and bumps is to keep your storage devices safe and secure at all times. This can include using protective cases for portable devices and avoiding moving devices with excessive force.
