We act quickly and incisively in recovering lost data and decrypting files affected by ransomware.
WORLDWIDE SERVICES
CASES OF LOCKBIT ATTACK
CASES OF BLACK CAT ATTACK
CASES OF HIVE LEAKS ATTACK
CASES OF MALLOX ATTACK
AMOUNT SAVED FOR NOT DEALING WITH HACKERS
Decisive company for your data recovery
Data loss can be potentially damaging to any company, whether small, medium or large. We have dealt with numerous cases in which the survival of the company depended solely on whether or not the data could be recovered.
Cases like these have led us to invest in developing new technologies that can recover data in any scenario, even if it was encrypted after a ransomware attack.
We managed to develop a unique solution, which we named Tracer, with which we can recover data encrypted by ransomware in databases, RAID systems, Storages (NAS, DAS, SAN), virtual machines, servers and more.
In practically all cases, our solutions can be executed remotely, which drastically reduces the duration of the recovery process, which reduces company downtime.
Our experts can handle any data loss scenario.
Customer experiences
What our clients say about us
"We had a serious problem after a power failure of a NAS server in Raid 5. I immediately contacted DIGITAL RECOVERY. After a few days of hard work the problem was solved."
"One of our raid servers had stopped. After several attempts without solving the problem we found DIGITAL RECOVERY and 5 hours later, at 4am, the data was recovered."
"We appointed DIGITAL RECOVERY in a special case (of data loss) in a raid 5 storage. Digital Recovery was able to recover 32 million files so our customer was extremely satisfied.”
"Without a doubt the best data recovery company in Latin America. The contact Digital Recovery will always be saved on my phone, because inevitably I will need again."
"The quality of the service is excellent. The attention given to customer service is gratifying and the feedback we receive reassures us that we can trust the work and dedication."
Customer since 2017
"Great company, they saved me from a big problem! I recommend, fast service, my thanks to the Digital Recovery team for the attention and quick solution to the problem! Show!"
"Second time that I count with the agility and professionalism of the Digital Recovery team, they are very experienced and agile. I recommend to all"
"They helped me recover some data that I had thought was lost. I had a great experience with the team for their calmness, agility and transparency."
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What you need to know
How does the data recovery process work?
Data recovery starts with the initial diagnosis, at this step we can assess the extent of the data loss and see what methods we can take to begin the recovery process. After that we do the location, reconstruction and the recovery of the data. All of these processes must be done by a trained professional in order for there to be, in fact, effective data recovery.
In the case of mechanical data loss, the device will need to be opened, and this can only be done in a Class 100 Clean Room. These rooms are designed to control dust particles in the air. The smallest particles can affect the device, directly affecting data recovery.
After the process is complete, we contact the customer to have the recovered files validated by one of our specialists via remote access.
Is it possible to decrypt files encrypted by ransomware?
Yes, but only with specific technologies, few companies in the world have this technology, because it has to be developed by the company itself. We at Digital Recovery are part of the select group of companies that have achieved this technology. Today, we can recover data encrypted by the vast majority of ransomware extensions in activity in the world.
We can recover files encrypted in databases, servers, RAID systems, Storages (NAS, DAS, SAN), virtual machines and more.
Are there any cases in which data cannot be recovered?
There are few cases, so it may happen. What is done after a data loss incident directly influences whether recovery is possible or not. Here are some things not to do after a data loss incident.
- Do not continue to use the device – If the device continues to be used after a data loss incident, the lost data may be overwritten, making data recovery very difficult. Therefore, after identifying the incident, quickly unplug the device and refer it to a company that specialises in data recovery.
- Do not use online data recovery programmes – These online programmes are designed to do data recovery, which is obvious, but what is not obvious to most of the people is that these programmes being mishandled can end up saving the recovered data in already occupied memory locations, this causes data overwriting.
- Do not open the device – The devices are extremely sensitive, so sensitive that particles in the air can affect them to the point of causing data loss. The problem can be compounded simply by the fact that the device has been opened. They can only be opened in a special laboratory, known as a Class 100 Clean Room, these rooms have mechanisms that constantly filter the air so that the air is free of dust particles.
How long does data recovery take?
This time is very relative, it all depends on the extent of the data loss. We have seen cases where the recovery was done in less than 24 hours, after the initial diagnosis, but there are also cases where the recovery takes days. At the initial diagnosis, we are able to project how soon the recovery will be done; this initial diagnosis is made within 24 working hours.
We provide recovery in three different modes: emergency, intermediate or normal. In emergency and intermediate mode the duration of the recovery process can be reduced compared to the normal process time.
When the emergency mode is activated, our labs and specialists will work with 24x7x365 availability. This reduces both the initial diagnosis time and the recovery process time.
But regardless of the recovery mode, the time taken for the recovery process will be linked to the complexity of the data loss.
