If your files have been encrypted, we accept the challenge of analyzing your case.

ROGER Ransomware

The ROGER ransomware is part of the Dharma ransomware family; this family has been responsible for numerous attacks around the world in recent years, causing thousands of dollars in damage to the companies attacked.

More and more groups have emerged that are structured this way, this type of structure brings weight to the name of the group members. ROGER has emerged as a member of one of the most damaging families of 2019.

ROGER has used Dharma’s resources for its attacks, numerous companies have already fallen victim to the group. The main means the group uses to break into the victim’s system are attachments in infected emails, torrent site, malicious ads among others.

After encrypting the files the extension .id-1E857D00.[helpdecoder@firemail.cc].ROGER is added to all affected files. And, a file named as ‘FILES ENCRYPTED.txt’ is left in it, which contains the email address of the criminals so that the victim can make contact to negotiate the ransom.

The criminals pressure the victim to pay the ransom, but give no guarantee that the decryption key will be delivered after payment. The victim has to rely solely on the word of the criminals.

Paying the ransom is not the only option to recover the files, companies such as Digital Recovery, are able to recover files encrypted by ransomware.

ROGER Ransomware

Recover Files Encrypted by ROGER Ransomware

Digital Recovery has been in the data recovery market for over 23 years, developing technologies capable of recovering encrypted files, regardless of which group was the author of the attack.

We recover HDDs, SSDs, Databases, RAID systems, Virtual Machines, Storages, Servers and others.

We also provide our clients with an NDA (non-disclosure agreement), which guarantees the confidentiality of the recovered data.

During the entire process, the client is accompanied by one of our specialists, with constant feedbacks, the client is aware of all the processes adopted for recovery.

We can perform the recovery remotely, in case the affected media cannot be sent to one of our labs.

To start recovering your data, please contact our experts.

Ransomware Recovery FAQ

Every day, ransomware attacks get better and better. After a successful attack attempt, ransomware quickly maps the user’s most important files to begin encryption. Microsoft Office files, databases, PDFs and design are among its main targets.

Ransomware is designed to be unnoticeable, so it can disable all system defenses without being noticed and start the process of encrypting the files. Even though ransomware can go unnoticed by the system, it can still be noticed by the user, because ransomware uses the system’s own resources to do the encryption, this can slow down the system. Ransomware also changes file extensions. So be on the lookout for these signs: System slowdown and extensions being added to files.

To find out more, talk to our experts.

Yes, it is possible. You can restart the computer in safe mode which will limit the ransomware’s action as system resources will be locked. You can also disconnect the computer from the Internet which can interrupt the hackers’ connection to your system, it is worth remembering that there is ransomware that works even without being connected to the Internet. You can also start the diagnostics to identify threats with your antivirus, the vast majority of antiviruses have this function.
But there are cases where the encryption was interrupted by the user, some files had already been affected and this caused an error in the encryption and even the hackers could not restore the files, even with the decryption key. In these cases only a data recovery company, such as Digital Recovery, can recover the files.

To find out more, talk to our experts.

Yes, attacks usually happen mainly on holidays and weekends during the early morning hours. These days are chosen because there are not many active users on the system, which prevents the attack from being discovered before the encryption is completed.

To find out more, talk to our experts.

The vast majority of ransomware uses RSA [Rivest-Shamir-Adleman]-2048 and AES [Advanced Encryption Standard] encryption.

To find out more, talk to our experts.

First of all, do not pay the ransom. No matter what the hackers say, there is no guarantee that the decryption key will actually be released after the ransom is paid.
The first thing to do is to inform the authorities about the attack, governments have specialized cybercrime departments that will investigate the attack. After that, check if your backups were affected, if they were, only a company specialized in data recovery can recover your files, this is the next step. Contact Digital Recovery who will assist you in the complete recovery of your files.

To find out more, talk to our experts.

After first contacting us and sending the affected media we will diagnose the device to check the extent of the damage caused by the ransomware, with this we can project the duration of the process, and provide the budget to the customer. After the budget is approved by the customer, we start the recovery process, for this we have exclusive software that can, with the help of our specialists, reconstruct the data.
If the customer opts for remote recovery, instead of sending us the media, he/she will send the encrypted files to a virtual environment, which is totally safe, so that we can access them.
After the end of the process we will do a double check so that the customer can verify the integrity of the recovered files.
Payment is only made after delivery of the files and validation of the same by the client.

To find out more, talk to our experts.

Redação Digital Recovery
Redação Digital Recovery
Team Digital Recovery is composed of data recovery specialists who, in a simple way, aim to bring information about the latest technologies on the market, as well as inform about our ability to act in the most complex data loss scenarios.
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