Ransomware
If your files have been encrypted, we accept the challenge of analyzing your case.

ROGER Ransomware

ROGER ransomware is part of the Dharma ransomware family, which has been responsible for numerous attacks around the world in recent years, causing thousands of dollars in damage to the companies attacked.

There have been more and more groups structured this way, this type of structure brings weight to the name of the group members. ROGER has emerged as a member of one of the most damaging families of 2019.

ROGER has used the resources of Dharma for its attacks, numerous companies have already fallen victim to the group. The main means the group uses to break into the victim’s system are attachments in infected emails, torrent site, malicious ads among others.

After encrypting the files, the extension .id-1E857D00[helpdecoder@firemail.cc].ROGER is added to all affected files. And, a file named ‘FILES ENCRYPTED.txt’ is left in which is the email address of the criminals so that the victim can make contact to negotiate the ransom.

The criminals pressure the victim to pay the ransom, but do not give any guarantee that the decryption key will be delivered after payment. The victim needs to rely solely on the word of the criminals.

Paying the ransom is not the only option to recover the files, companies like Digital Recovery, are capable of recovering files encrypted by ransomware.

ROGER Ransomware

Recover Files Encrypted by ROGER Ransomware

Digital Recovery has been in the data recovery market for over 23 years, developing technologies capable of recovering encrypted files, regardless of which group was the author of the attack.

We recover hard drives, SSDs, databases, RAID systems, virtual machines, storages, servers and others.

Our solutions are exclusive and all are in accordance with the General Data Protection Regulation (GDPR). We also provide our clients with an NDA (non-disclosure agreement), which guarantees the confidentiality of the recovered data.

During the entire process the client is accompanied by one of our specialists, with constant feedbacks the client is aware of all the processes adopted for recovery.

We can perform the recovery remotely, for cases in which the affected media cannot be sent to one of our laboratories.

To start the recovery of your data please contact our experts.

Ransomware Recovery FAQ

Every day, ransomware attacks get better and better. After a successful attack attempt, ransomware quickly maps the user’s most important files to begin encryption. Microsoft Office files, databases, PDFs and design are among its main targets.
Ransomware is designed to go unnoticed, so it can disable all system defences without being noticed and start the process of encrypting files. Even if ransomware goes unnoticed by the system, it can be noticed by the user, as it uses system resources to perform the encryption, which can slow down the system. Ransomware also changes file extensions. So look out for these signs: slowing down the system and adding extensions to files. To find out more, talk to our experts.
Yes, this is possible. You can restart the computer in safe mode, which will limit the action of the ransomware since the system resources will be locked. You can also disconnect the computer from the Internet, which can interrupt the hackers’ connection to your system, it should be noted that there are ransomwares that work even without being connected to the Internet. You can also run diagnostics to identify threats with your antivirus software, the vast majority of antivirus software have this function. But there are cases where the encryption was interrupted by the user, some files had already been affected and this caused an error in the encryption and the hackers could not restore the files, even with the decryption key. In these cases, only a data recovery company, such as Digital Recovery, can recover the files. To find out more, talk to our experts.
Yes, the attacks mainly take place on holidays and weekends, in the early hours of the morning. These days are chosen because there are not many active users on the system, making it impossible to discover the attack before the encryption is complete. To find out more, talk to our experts.
The vast majority of ransomware uses RSA [Rivest-Shamir-Adleman] -2048 and AES [Advanced Encryption Standard] encryption. To find out more, talk to our experts.
First of all, do not pay the ransom. No matter what the hackers say, there is no guarantee that the decryption key will actually be released after the ransom is paid. The first thing to do is to inform the authorities about the attack. Governments have specialised cybercrime departments that will investigate the attack. Next, check if your backups have been affected, if so, only a specialist data recovery company can recover your files, this is the next step. Contact Digital Recovery who will assist you in the full recovery of your files. To find out more, talk to our experts.
After contacting us and sending the affected media, we will diagnose the device to verify the extent of the damage caused by the ransomware, which will allow us to predict the duration of the process and provide the client with a budget. Once the budget is approved by the client, we begin the recovery process, for which we have proprietary software that can, with the help of our specialists, reconstruct the data. If the client opts for remote recovery, instead of sending us the media, they will send the encrypted files to a virtual environment, totally secure, so that we can access them. At the end of the process, we will perform a double check so that the customer can verify the integrity of the recovered files. Payment is only made once the files have been delivered and validated by the client. To find out more, talk to our experts.
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