Ransomware
If your files have been encrypted, we accept the challenge of analyzing your case.

QNAP NAS Attacked by Ransomware

QNAP NAS is a device developed by QNAP Systems, which is a Taiwanese corporation specializing in developing network attached storage devices such as NAS.

NAS can be directly connected to network users, in most cases a NAS consists of several hard drives organized as a RAID system. This type of device is perfect for businesses that have a high data flow.

Given these features provided by QNAP on their NAS devices, ransomware groups have focused the attention of their attacks on QNAP NAS. The groups that have been prominent with these attacks are QNAPCrypt and DeadBolt.

Ransomware is malware designed to encrypt all data stored on a system, thus blocking access to the files, and charging a high fee for the release of the decryption key.

To access the victim’s system the groups use numerous strategies such as: virus-containing websites, malicious emails, illicit programs, Phishing, brute force attacks, employee grooming, and perhaps most worryingly, using vulnerabilities in the QNAP NAS itself.

The DeadBolt ransomware claims to have found an hour 0 vulnerability, this name is given to vulnerabilities discovered that are unknown by its developers. And from the looks of it, this vulnerability is indeed real.

QNAP itself has published an alert about the attacks made by the group, instructing its users not to connect the NAS directly to the Internet but to a Firewall for the protection of the device.

DeadBolt is selling the information about this vulnerability on the Dark Web for 50 Bitcoins, if this vulnerability becomes known to other groups, ransomware attacks on QNAP NAS may increase sharply.

In case of successful ransomware attacks, all files and backups that are connected to the network will be encrypted, and the group will charge a high fee to decrypt the affected files.

Digital Recovery provides an option to paying the ransom, the recovery of data encrypted by ransomware. Through Digital Recovery’s solutions, files can be recovered and thus the company’s system restored. All this, without any kind of negotiation with the criminals.

Encrypted QNAP NAS

Recover QNAP NAS Encrypted by Ransomware

Digital Recovery specializes in the recovery of NAS, DAS and SAN devices on any RAID level. And, we also specialize in the recovery of data encrypted by ransomware, so this range of expertise puts us at the forefront of QNAP NAS recovery.

With over 20 years of experience we have the know-how to act in the most critical scenarios of data loss by ransomware attacks.

We have developed our own technologies, all of which are unique, enabling us to act in cases that other companies cannot. We can recover encrypted data from virtually any storage device, such as: HDD, SSD, Storages (NAS, DAS, SAN), RAID systems, Database, Servers, Virtual Machines, and others.

Security is essential during the entire data recovery process, developed the confidentiality agreement (NDA) and make it available to all our customers.

Our portfolio includes remote recovery, which allows us to recover data anywhere in the world. And we offer emergency recovery for cases requiring fast recovery.

Talk to our experts and start diagnosing your QNAP NAS now.

Ransomware Recovery FAQ

Every day, ransomware attacks get better and better. After a successful attack attempt, ransomware quickly maps the user’s most important files to begin encryption. Microsoft Office files, databases, PDFs and design are among its main targets.

Ransomware is designed to be unnoticeable, so it can disable all system defenses without being noticed and start the process of encrypting the files. Even though ransomware can go unnoticed by the system, it can still be noticed by the user, because ransomware uses the system’s own resources to do the encryption, this can slow down the system. Ransomware also changes file extensions. So be on the lookout for these signs: System slowdown and extensions being added to files.

To find out more, talk to our experts.

Yes, it is possible. You can restart the computer in safe mode which will limit the ransomware’s action as system resources will be locked. You can also disconnect the computer from the Internet which can interrupt the hackers’ connection to your system, it is worth remembering that there is ransomware that works even without being connected to the Internet. You can also start the diagnostics to identify threats with your antivirus, the vast majority of antiviruses have this function.
But there are cases where the encryption was interrupted by the user, some files had already been affected and this caused an error in the encryption and even the hackers could not restore the files, even with the decryption key. In these cases only a data recovery company, such as Digital Recovery, can recover the files.

To find out more, talk to our experts.

Yes, attacks usually happen mainly on holidays and weekends during the early morning hours. These days are chosen because there are not many active users on the system, which prevents the attack from being discovered before the encryption is completed.

To find out more, talk to our experts.

The vast majority of ransomware uses RSA [Rivest-Shamir-Adleman]-2048 and AES [Advanced Encryption Standard] encryption.

To find out more, talk to our experts.

First of all, do not pay the ransom. No matter what the hackers say, there is no guarantee that the decryption key will actually be released after the ransom is paid.
The first thing to do is to inform the authorities about the attack, governments have specialized cybercrime departments that will investigate the attack. After that, check if your backups were affected, if they were, only a company specialized in data recovery can recover your files, this is the next step. Contact Digital Recovery who will assist you in the complete recovery of your files.

To find out more, talk to our experts.

After first contacting us and sending the affected media we will diagnose the device to check the extent of the damage caused by the ransomware, with this we can project the duration of the process, and provide the budget to the customer. After the budget is approved by the customer, we start the recovery process, for this we have exclusive software that can, with the help of our specialists, reconstruct the data.
If the customer opts for remote recovery, instead of sending us the media, he/she will send the encrypted files to a virtual environment, which is totally safe, so that we can access them.
After the end of the process we will do a double check so that the customer can verify the integrity of the recovered files.
Payment is only made after delivery of the files and validation of the same by the client.

To find out more, talk to our experts.

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Redação Digital Recovery
Team Digital Recovery is composed of data recovery specialists who, in a simple way, aim to bring information about the latest technologies on the market, as well as inform about our ability to act in the most complex data loss scenarios.
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