If your files have been encrypted, we accept the challenge of analyzing your case.

Sugar Ransomware

The Sugar ransomware differs from the larger ransomware gangs and focuses its attacks on individual computers of ordinary users and small businesses.

The group emerged in November 2021, it is not very clear why the group chose to do small attacks, but the fact that these computers are easier to break into and do not draw as much attention from authorities, may have been one of the motivations.

The group has been applying RaaS (Ransomware as a Service) tactics, which is the outsourcing of attacks by external agents. Attacks on individual computers are easier to carry out by people with little or no experience.

After Sugar invades the system it downloads some files and only after that the encryption starts, these files are tools that will help the encryption process.

The extension .encoded01 will be added to all files affected by the ransomware, none of these files can be opened.

After the process is completed a file named “BackFiles_encoded01.txt” is added to all folders, it will receive the information for the victim to contact the group through the .TOR website.

The ransom amount is not fixed, but is made according to the amount of encrypted data, the group offers to decrypt 5 files for free to convince the victim that they have the decryption key.

In fact, the group has the decryption key, but there is no guarantee that the key will be released after the ransom is paid, so do not trust the criminals.

There is solution to recover the files encrypted by ransomware, Digital Recovery has developed such solutions.

Sugar Ransomware

Recover Files Encrypted by Sugar Ransomware

Digital Recovery has focused its efforts on developing technologies capable of recovering ransomware-encrypted files of any length and on any storage device.

We can recover HDDs, SSDs, Databases, Servers, Virtual Machines, Storages (NAS, DAS, SAN), RAID systems, and others.

We know how sensitive the information of companies that have been attacked by ransomware is, so we provide all our customers with a confidentiality agreement (NDA), all information about the case is completely confidential.

We can recover data anywhere in the world via remote recovery, which drastically reduces the duration of the process.

Start advanced diagnostics now. Contact our experts.

Ransomware Recovery FAQ

Every day, ransomware attacks get better and better. After a successful attack attempt, ransomware quickly maps the user’s most important files to begin encryption. Microsoft Office files, databases, PDFs and design are among its main targets.

Ransomware is designed to be unnoticeable, so it can disable all system defenses without being noticed and start the process of encrypting the files. Even though ransomware can go unnoticed by the system, it can still be noticed by the user, because ransomware uses the system’s own resources to do the encryption, this can slow down the system. Ransomware also changes file extensions. So be on the lookout for these signs: System slowdown and extensions being added to files.

To find out more, talk to our experts.

Yes, it is possible. You can restart the computer in safe mode which will limit the ransomware’s action as system resources will be locked. You can also disconnect the computer from the Internet which can interrupt the hackers’ connection to your system, it is worth remembering that there is ransomware that works even without being connected to the Internet. You can also start the diagnostics to identify threats with your antivirus, the vast majority of antiviruses have this function.
But there are cases where the encryption was interrupted by the user, some files had already been affected and this caused an error in the encryption and even the hackers could not restore the files, even with the decryption key. In these cases only a data recovery company, such as Digital Recovery, can recover the files.

To find out more, talk to our experts.

Yes, attacks usually happen mainly on holidays and weekends during the early morning hours. These days are chosen because there are not many active users on the system, which prevents the attack from being discovered before the encryption is completed.

To find out more, talk to our experts.

The vast majority of ransomware uses RSA [Rivest-Shamir-Adleman]-2048 and AES [Advanced Encryption Standard] encryption.

To find out more, talk to our experts.

First of all, do not pay the ransom. No matter what the hackers say, there is no guarantee that the decryption key will actually be released after the ransom is paid.
The first thing to do is to inform the authorities about the attack, governments have specialized cybercrime departments that will investigate the attack. After that, check if your backups were affected, if they were, only a company specialized in data recovery can recover your files, this is the next step. Contact Digital Recovery who will assist you in the complete recovery of your files.

To find out more, talk to our experts.

After first contacting us and sending the affected media we will diagnose the device to check the extent of the damage caused by the ransomware, with this we can project the duration of the process, and provide the budget to the customer. After the budget is approved by the customer, we start the recovery process, for this we have exclusive software that can, with the help of our specialists, reconstruct the data.
If the customer opts for remote recovery, instead of sending us the media, he/she will send the encrypted files to a virtual environment, which is totally safe, so that we can access them.
After the end of the process we will do a double check so that the customer can verify the integrity of the recovered files.
Payment is only made after delivery of the files and validation of the same by the client.

To find out more, talk to our experts.

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Redação Digital Recovery
Redação Digital Recovery
O Team Digital Recovery é composto por especialistas em recuperação de dados que, de uma forma simples, tem o intuito de levar informação sobre as últimas tecnologias do mercado, além de informar sobre a nossa capacidade de atuar nos cenários mais complexos de perda de dados. Nossa redação se empenha em trazer as informações mais relevantes sobre ataques ransomware, Banco de Dados, Servidores, Máquinas Virtuais e outros. Nos acompanhe e fique por dentro das novidades nas tecnologias de recuperação de dados.
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