If your files have been encrypted, we accept the challenge of analyzing your case.

Sugar Ransomware

The Sugar ransomware differs from the larger ransomware gangs and focuses its attacks on individual computers of ordinary users and small businesses.

The group emerged in November 2021, it is not very clear why the group chose to do small attacks, but the fact that these computers are easier to hack and do not draw as much attention from authorities, may have been one of the motivations.

The group has applied the RaaS (Ransomware as a Service) tactic, which is the outsourcing of attacks by external agents. Attacks on individual computers is easier for people with little or no experience to carry out.

After Sugar invades the system it downloads some files and only after that the encryption is initiated, these files are tools that will assist the encryption process.

The extension .encoded01 will be added to all files affected by the ransomware, none of these files can be opened.

After the process is completed a file named “BackFiles_encoded01.txt” is added to all folders, it will receive the information for the victim to contact the group through the .TOR website.

The ransom amount is not fixed, but is made according to the amount of encrypted data, the group offers to decrypt 5 files for free to convince the victim that they have the decryption key.

In fact, the group has the decryption key, but there is no guarantee that the key will be released after paying the ransom, so do not trust the criminals.

There is solution to recover the files encrypted by ransomware, Digital Recovery has developed such solutions.

Sugar Ransomware

Recover Files Encrypted by Sugar Ransomware

Digital Recovery has focused its efforts on developing technologies capable of recovering files encrypted by ransomware of any length and on any storage device.

Our processes are unique and all of them have been developed based on the General Data Protection Regulation (GDPR).

We can recover HDDs, SSD, Database, Servers, Virtual Machines, Storages (NAS, DAS, SAN), RAID Systems and others.

We know how sensitive the information of companies that have been attacked by ransomware is, so we provide all our customers with the confidentiality agreement (NDA), all information about the case is totally confidential.

We can recover data anywhere in the world through remote recovery, so the duration of the process is drastically reduced.

Start advanced diagnostics now. Contact our experts.

Ransomware Recovery FAQ

Every day, ransomware attacks get better and better. After a successful attack attempt, ransomware quickly maps the user’s most important files to begin encryption. Microsoft Office files, databases, PDFs and design are among its main targets.
Ransomware is designed to go unnoticed, so it can disable all system defences without being noticed and start the process of encrypting files. Even if ransomware goes unnoticed by the system, it can be noticed by the user, as it uses system resources to perform the encryption, which can slow down the system. Ransomware also changes file extensions. So look out for these signs: slowing down the system and adding extensions to files. To find out more, talk to our experts.
Yes, this is possible. You can restart the computer in safe mode, which will limit the action of the ransomware since the system resources will be locked. You can also disconnect the computer from the Internet, which can interrupt the hackers’ connection to your system, it should be noted that there are ransomwares that work even without being connected to the Internet. You can also run diagnostics to identify threats with your antivirus software, the vast majority of antivirus software have this function. But there are cases where the encryption was interrupted by the user, some files had already been affected and this caused an error in the encryption and the hackers could not restore the files, even with the decryption key. In these cases, only a data recovery company, such as Digital Recovery, can recover the files. To find out more, talk to our experts.
Yes, the attacks mainly take place on holidays and weekends, in the early hours of the morning. These days are chosen because there are not many active users on the system, making it impossible to discover the attack before the encryption is complete. To find out more, talk to our experts.
The vast majority of ransomware uses RSA [Rivest-Shamir-Adleman] -2048 and AES [Advanced Encryption Standard] encryption. To find out more, talk to our experts.
First of all, do not pay the ransom. No matter what the hackers say, there is no guarantee that the decryption key will actually be released after the ransom is paid. The first thing to do is to inform the authorities about the attack. Governments have specialised cybercrime departments that will investigate the attack. Next, check if your backups have been affected, if so, only a specialist data recovery company can recover your files, this is the next step. Contact Digital Recovery who will assist you in the full recovery of your files. To find out more, talk to our experts.
After contacting us and sending the affected media, we will diagnose the device to verify the extent of the damage caused by the ransomware, which will allow us to predict the duration of the process and provide the client with a budget. Once the budget is approved by the client, we begin the recovery process, for which we have proprietary software that can, with the help of our specialists, reconstruct the data. If the client opts for remote recovery, instead of sending us the media, they will send the encrypted files to a virtual environment, totally secure, so that we can access them. At the end of the process, we will perform a double check so that the customer can verify the integrity of the recovered files. Payment is only made once the files have been delivered and validated by the client. To find out more, talk to our experts.
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Redação Digital Recovery
Redação Digital Recovery
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