Experiencing Data Loss or Ransomware Attack?

We act quickly and decisively in recovering lost data and decrypting ransomware files.

Globe

Estados Unidos

Brasil

Itália

Alemanha

Emirados Árabes Unidos

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Worldwide
service
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Cases of
LockBit Attack
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Cases of
Black Cat Attack
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Cases of
Hive Leaks Attack
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Cases of
Mallox Attack
$ 0 M+
Value saved without negotiation with hackers

Decisive company for your data recovery

With more than 23 years of experience in the data recovery market, we have acted in the most diverse data loss scenarios, whether by physical damage, logical damage, or encryption by ransomware.

Data loss can be potentially damaging to any company, whether small, medium, or large. We have handled countless cases where the company’s survival depended solely on whether or not the data could be recovered.

Cases like these led us to invest in the development of new technologies that can recover data in any scenario, even if it was encrypted after a ransomware attack.

We were able to develop a unique solution, which we named Tracer, with which we can recover data encrypted by ransomware from databases, RAID systems, storages (NAS, DAS, SAN), virtual machines, servers, and others.

In virtually all cases, our solutions can be run remotely, which drastically reduces the duration of the recovery process, which in turn reduces downtime.

Our experts can handle any data loss scenario.

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What you need to know

Data recovery starts with the initial diagnosis, with this diagnosis we can gauge the extent of the data loss and see what paths we can take to begin the recovery process. After that we do the location, repair, reconstruction and the recovery of the data. All of these processes must be done by a trained professional in order for there to be, in fact, complete data recovery.

In the case of mechanical data loss, the device will need to be opened, and this can only be done in a Class 100 Clean Room, these rooms are designed to control dust particles in the air. The smallest particles can affect the device, directly affecting data recovery.

After the process is complete, we contact the customer to have the recovered files validated by one of our specialists via remote access.

Yes, but only with specific technologies, few companies in the world have this technology, because it has to be developed by the company itself. We at Digital Recovery are part of the select group of companies that have achieved this technology. Today, we can recover data encrypted by the vast majority of ransomware extensions active in the world. We can recover files encrypted in databases, servers, RAID systems, Storages (NAS, DAS, SAN), virtual machines, among others.

There are few cases, but it does exist. What is done after data loss directly influences whether recovery is possible or not. Here are some things not to do after data loss.

  • Do not continue to use the device – If the device continues to be used after data loss, the lost data may be overwritten, making data recovery very difficult. Therefore, after identifying data loss, quickly unplug the device and refer it to a company that specializes in data recovery.
  • Do not use online data recovery programs – These online programs are designed to do data recovery, which is obvious, but what is not obvious to people is that these programs being mishandled can end up saving the recovered data in already occupied memory locations, this causes data overwriting.
  • Do not open the device – The devices are extremely sensitive, so sensitive that particles in the air can affect them to the point of causing data loss. The problem can be compounded simply by the fact that the device has been opened. They can only be opened in a special laboratory, known as a Class 100 Clean Room, these rooms have mechanisms that constantly filter the air so that the air is free of dust particles.

This time is very relative, it all depends on the extent of the data loss. We have seen cases where the recovery was done in less than 24 hours, after the initial diagnosis, but there are also cases where the recovery took days. At the initial diagnosis, we are able to project how soon the recovery will be done; this initial diagnosis is made within 24 working hours.

We provide recovery in three modes: emergency, urgent, and normal. In emergency and urgent mode the duration of the recovery process can be reduced compared to the normal process time.

When the emergency mode is activated, our labs and specialists work with 24x7x365 availability. This reduces both the initial diagnostic time and the recovery process time.

But it is worth noting that regardless of the recovery mode, the time taken for the recovery process will be linked to the complexity of the data loss.