Recovery of files affected by Unknown Ransomware

We retrieve data that has been encrypted by the majority of ransomware file extensions on any type of storage device

Specialised in the main virtual machines and databases on the market
Ransomware
35k+

WORLDWIDE
SERVICES

60+

CASES OF
LOCKBIT ATTACK

40+

CASES OF
BLACK CAT ATTACK

30+

CASES OF
HIVE LEAKS ATTACK

20+

CASES OF
MALLOX ATTACK

$140M+

AMOUNT SAVED FOR NOT DEALING WITH HACKERS

Decrypt Unknown ransomware files

With our unique solutions, recovering Unknown encrypted files has become possible.

With our unique solutions, recovering Unknown encrypted files has become possible. In recent years, Unknown ransomware attacks have emerged as a prominent and highly detrimental form of cyber attack. The number of companies that have experienced complete encryption of their data as a result of these attacks has risen significantly and alarmingly. Many of these attacks are specific and targeted at the victim company, such attacks have huge destructive potential. Not only is the group in no hurry to start the process of encrypting the data, without first having reached online backups and as many devices on the network as possible, this process can last for months, and by the time the Unknown ransomware is executed it can encrypt the vast majority of data or even 100% of files.

In the face of something so disastrous, there is little that can be done, especially if backups have been affected or are not up to date. The number of companies that shut down after having their data encrypted has reached staggering numbers.

In numerous instances, despite paying the ransom, the Unknown criminals do not provide the decryption key, leaving the victim without any recourse.

Digital Recovery offers solutions that can decrypt files impacted by ransomware. Our recovery projects have yielded impressive results.

Why Digital Recovery?

Having over 23 years of expertise, we have amassed contented clients globally. Our solutions can be operated remotely in most cases, and our support staff is proficient in multiple languages.

With the surge of Unknown ransomware attacks worldwide, we specialise in decrypting ransomware. We have devised a distinct solution that can be utilised for the vast majority of storage devices, Virtual Machines, RAID Systems, Storages (NAS, DAS, SAN), Databases, Servers, and many other applications.

Our experts possess exceptional qualifications and are equipped with the latest data recovery technologies, including our proprietary technology, TRACER, which has produced remarkable outcomes in decrypting Unknown ransomware files.

We offer an advanced diagnosis that will allow us to understand the dimension of the attack, this first diagnosis can be done in the first 24 working hours from the time we receive the samples. After this process, we provide a commercial agreement and, once accepted, we kick off the process of decrypting the files.

All our solutions are compliant with the General Data Protection Regulation (GDPR), ensuring complete security for our customers. Moreover, we offer a confidentiality agreement (NDA) written by our legal department. However, if you prefer to provide an NDA composed by your own company, we are open to reviewing and accepting it, if necessary.

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Answers from our experts

How are Unknown ransomware files recovered?

We can only retrieve Unknown ransomware files due to our exclusive technology, which enables us to locate and rebuild encrypted files in numerous situations. This process necessitates an understanding of the affected storage device, without which the files may become corrupted, making recovery impossible. Our specialists possess comprehensive knowledge about each of the leading storage devices, such as RAID systems, Storages (NAS, DAS, SAN), Databases, Servers, Virtual Machines, and more.

How to choose a company to decrypt my data?

Few companies in the world are able to decrypt Unknown ransomware files, so information about this possibility is scarce, to the point that many think that such a recovery is impossible. Also, there is a lot of incorrect information stating that decryption is not possible.

And among all these discussions there are serious companies that have developed such solutions, such as Digital Recovery.

Information about these processes and customers is confidential, so formal testimonials are scarce.

Given all this, it is important that you look for companies that are serious and that have several years of experience in the data recovery market and that make an expert available for the customer to communicate with from the first contact.

How much does the process to decrypt Unknown ransomware cost?

It is not possible to state the price of the process before the initial diagnosis, only after it is possible to measure the size of the damage caused by Unknown ransomware and analyse whether decryption will be possible or not.

After the initial diagnosis, a commercial proposal is made available and, once accepted, the recovery process is started. In most of the cases the payment is only made after the validation of the recovered files, done by the customer himself in a remote session.

Is negotiating with Unknown hackers a good option?

Cybercriminals rely on victims to reach out to them in the initial stages of the attack. They often use threatening language in their ransom demands, putting victims under immense stress and pressure to comply with their demands.

At Digital Recovery, we advise victims not to engage with these criminals directly. Instead, we encourage them to seek professional assistance from experienced experts in this field. Our team will work with you to analyse the situation, assess the extent of the damage, and determine the chances of successful recovery from Unknown.

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What you need to know

To prevent Unknown ransomware attacks, it is important to have a comprehensive cybersecurity framework in place. However, there are some additional key points that you should keep in mind:

  • Organisation: Keep documentation of your IT systems and maintain an inventory of all networks and computers. Establish clear rules for new employees on the installation and use of software programmes on company computers.
  • Strong Passwords: Use strong passwords with at least 8 characters, including special characters, and avoid using the same password for multiple accounts.
  • Security Solutions: Install a reliable antivirus software and ensure that all software programmes, especially the operating system, are kept up to date. In addition to antivirus software, also consider installing a firewall and endpoint protection to provide comprehensive security.
  • Beware of Suspicious Emails: Email is a common method used by hackers to infiltrate systems. Train employees to recognise and avoid downloading attachments from unknown senders.
  • Efficient Backup Policies: Backups are crucial in the event of a ransomware attack, but many companies fail to create an effective backup plan. The recommended backup structure is 3x2x1, which means having 3 backups, 2 online and 1 offline, and regularly updating them.
  • Beware of Unofficial Programmes: Avoid downloading unofficial, free versions of software programmes like Windows or Office, as they may be infected with malware. Invest in official software programmes, as they are a good long-term investment and are also more secure.

The most common means of access used by Unknown hackers to break into environments is through exploiting vulnerabilities in software, hardware, or human behaviour. This can include:

  1. Phishing attacks: Hackers use fraudulent emails, social media messages, or phone calls to trick individuals into revealing their login credentials or other sensitive information.
  2. Password attacks: Hackers use various techniques, such as brute force or dictionary attacks, to guess or crack passwords.
  3. Malware: Hackers use malicious software, such as viruses, worms, or Trojans, to infect computers or other devices and gain access to sensitive data.
  4. Software vulnerabilities: Hackers use known vulnerabilities in software, such as operating systems, web servers, or applications, to gain unauthorised access to a system.
  5. Misconfigured or unpatched systems: Hackers exploit weaknesses in system configurations or outdated software that has not been patched or updated to gain access.
  6. Social engineering: Hackers use social engineering techniques, such as pretexting or baiting, to manipulate individuals into divulging sensitive information or granting access to secure systems.

To reduce the risk of a successful attack, it’s important to implement security best practises, such as strong passwords, two-factor authentication, regular software updates and patches, employee security awareness training, and the use of security tools like firewalls, intrusion detection systems, and antivirus software.

Suspicious behaviour such as high usage of processing, memory, and disk access should be thoroughly investigated to determine if a ransomware attack is in progress. Unknown Ransomware typically exploits a machine’s own resources to carry out the encryption process and exfiltration of data. Detecting the attack can also be done by observing changes in file extensions, although this method is more complicated as the encryption process may have already started.

If your machine is affected by Unknown ransomware, your data will be inaccessible until the encryption is removed. Unfortunately, removing the encryption typically requires formatting the affected machine, which will result in the loss of all stored data.

However, some ransomware attackers also use the double extortion tactic, which involves copying and extracting all files from the affected machine and then encrypting the original data. In such cases, the attackers may post the stolen files on their website or Dark Web forums while keeping the original data encrypted on the affected machine. In such scenarios, formatting the device will not recover the original data, and the only way to retrieve the stolen files may be to pay the ransom or seek professional help.

Through unique technologies Digital Recovery can bring back encrypted data on any storage device, offering remote solutions anywhere in the world.

Discover the invisible vulnerabilities in your IT – with the 4D Pentest from Digital Recovery