Recovery of files affected by Surtr Ransomware
We retrieve data that has been encrypted by the majority of ransomware file extensions on any type of storage device
- VMware ESXi
- Microsoft Hyper-V
- Microsoft SQL Server
- Firebird
- Oracle
- VMware ESXi
- Microsoft Hyper-V
- Microsoft SQL Server
- Firebird
- Oracle
WORLDWIDE SERVICES
CASES OF LOCKBIT ATTACK
CASES OF BLACK CAT ATTACK
CASES OF HIVE LEAKS ATTACK
CASES OF MALLOX ATTACK
AMOUNT SAVED FOR NOT DEALING WITH HACKERS
Decrypt Surtr ransomware files
Our bespoke solutions have made it possible to recover Surtr encrypted files.
In the face of something so disastrous, there is little that can be done, especially if backups have been affected or are not up to date. The number of companies that shut down after having their data encrypted has reached staggering numbers.
In numerous instances, despite paying the ransom, the Surtr criminals do not provide the decryption key, leaving the victim without any recourse.
Digital Recovery offers solutions that can decrypt files impacted by ransomware. Our recovery projects have yielded impressive results.
Why Digital Recovery?
Having amassed over 23 years of experience, we have garnered a vast array of contented clients from across the globe. Our solutions can be executed remotely in most cases, and we offer multilingual support.
As Surtr ransomware attacks proliferate across the globe, we have honed our proficiency in ransomware decryption. Our exclusive solution is compatible with an extensive range of storage devices, virtual machines, RAID systems, storages (NAS, DAS, SAN), databases, servers, and much more.
Our specialists are highly qualified and have the latest technologies in the data recovery market, the main one is called TRACER, a proprietary technology with which we have obtained expressive results in the decryption of Surtr ransomware files.
We offer an advanced diagnosis that will allow us to understand the dimension of the attack, this first diagnosis can be done in the first 24 working hours from the time we receive the samples. After this process, we provide a commercial agreement and, once accepted, we kick off the process of decrypting the files.
All our solutions are supported by the General Data Protection Regulation (GDPR), through which we offer total security to our customers. We also provide a confidentiality agreement (NDA) written by our legal department. But if you feel more comfortable in providing an NDA written by your own company, we are open to analyse and accept it, if necessary.
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Customer experiences
What our clients say about us
"We had a serious problem after a power failure of a NAS server in Raid 5. I immediately contacted DIGITAL RECOVERY. After a few days of hard work the problem was solved."
"One of our raid servers had stopped. After several attempts without solving the problem we found DIGITAL RECOVERY and 5 hours later, at 4am, the data was recovered."
"We appointed DIGITAL RECOVERY in a special case (of data loss) in a raid 5 storage. Digital Recovery was able to recover 32 million files so our customer was extremely satisfied.”
"Without a doubt the best data recovery company in Latin America. The contact Digital Recovery will always be saved on my phone, because inevitably I will need again."
"The quality of the service is excellent. The attention given to customer service is gratifying and the feedback we receive reassures us that we can trust the work and dedication."
Customer since 2017
"Great company, they saved me from a big problem! I recommend, fast service, my thanks to the Digital Recovery team for the attention and quick solution to the problem! Show!"
"Second time that I count with the agility and professionalism of the Digital Recovery team, they are very experienced and agile. I recommend to all"
"They helped me recover some data that I had thought was lost. I had a great experience with the team for their calmness, agility and transparency."
Answers from our experts
The recovery of Surtr ransomware files is only possible because we have developed a proprietary technology that allows us to locate the encrypted files and reconstruct them, in many cases. This process requires knowledge about the storage device that was affected, without which the files can be corrupted and recovery would not be possible. Our experts have extensive knowledge about each of the major storage devices, such as: RAID systems, Storages (NAS, DAS, SAN), Databases, Servers, Virtual Machines, and more.
How to choose a company to decrypt my data?
Choosing a company to decrypt your data affected by Surtr requires careful consideration and research. Here are some tips to help you make an informed decision:
- Look for a reputable company: Choose a company that has a good reputation for data recovery and decryption services. Read online reviews and testimonials to get an idea of their quality of service.
- Check for certifications: Make sure the company you choose is certified in data recovery and decryption. This will give you confidence in their ability to handle your data securely.
- Consider the cost: Decryption services can be expensive, so it’s important to compare prices between different companies. However, don’t make cost your only deciding factor as the cheapest option may not always be the best.
- Look for experience: Choose a company that has experience in decrypting data similar to yours. This will increase the likelihood of a successful decryption.
- Ask about their data security measures: Make sure the company has strong data security measures in place to protect your sensitive data.
By following these tips, you can choose Digital Recovery as the company to decrypt your data and recover your important files.
How much does the process to decrypt Surtr ransomware cost?
Determining the price of the Surtr ransomware recovery process before the initial diagnosis is not feasible. Only after analysing the extent of the damage caused by the ransomware and evaluating the possibility of decryption can the cost of the recovery process be determined.
Following the initial diagnosis, we provide a commercial proposal for the recovery process, which is only initiated after the proposal has been accepted. In most cases, payment is made only after the customer has validated the recovered files through a remote session.
This ensures that our customers are fully satisfied with the results of the recovery process before making any payment, thereby providing peace of mind and a high level of customer satisfaction.
Is negotiating with Surtr hackers a good option?
Criminals count on the victim contacting them in the first few hours after the attack, so they use threats expressed in the ransom terms, in this first contact the victim will be under strong stress and may give in more quickly to the criminals’ whims.
We recommend that the victim should not contact the Surtr group, but contact professionals in this field, so that, accompanied by an expert, they can analyse the data and verify the possibilities of recovery.
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What you need to know
How to prevent a Surtr ransomware attack?
To prevent Surtr ransomware attacks, it is important to have a comprehensive cybersecurity framework in place. However, there are some additional key points that you should keep in mind:
- Organisation: Keep documentation of your IT systems and maintain an inventory of all networks and computers. Establish clear rules for new employees on the installation and use of software programmes on company computers.
- Strong Passwords: Use strong passwords with at least 8 characters, including special characters, and avoid using the same password for multiple accounts.
- Security Solutions: Install a reliable antivirus software and ensure that all software programmes, especially the operating system, are kept up to date. In addition to antivirus software, also consider installing a firewall and endpoint protection to provide comprehensive security.
- Beware of Suspicious Emails: Email is a common method used by hackers to infiltrate systems. Train employees to recognise and avoid downloading attachments from unknown senders.
- Efficient Backup Policies: Backups are crucial in the event of a ransomware attack, but many companies fail to create an effective backup plan. The recommended backup structure is 3x2x1, which means having 3 backups, 2 online and 1 offline, and regularly updating them.
- Beware of Unofficial Programmes: Avoid downloading unofficial, free versions of software programmes like Windows or Office, as they may be infected with malware. Invest in official software programmes, as they are a good long-term investment and are also more secure.
What is the most common means of access used by Surtr hackers to break into environments?
There are several strategies employed by criminals, the main ones are: downloads of infected files, malicious links, attacks via RDP, Phishing, spam email campaigns, and more.
All of them have the same intention, to access the victim’s system without the victim’s awareness. To do so, the Surtr ransomware camouflages itself in the system so as not to be detected by defence systems.
In the tactics that depend on the action of a user, phishing tactics are applied so that the victim, without realising it, downloads the Surtr ransomware into the system.
Is there any behaviour of my server that I can analyse to know if I am being attacked by Surtr Ransomware?
Suspicious behaviour such as high usage of processing, memory, and disk access should be thoroughly investigated to determine if a ransomware attack is in progress. Surtr Ransomware typically exploits a machine’s own resources to carry out the encryption process and exfiltration of data. Detecting the attack can also be done by observing changes in file extensions, although this method is more complicated as the encryption process may have already started.
What happens if I don't pay the Surtr ransom?
If you are the victim of a Surtr ransomware attack and you do not pay the ransom demanded by the hackers, several things could happen:
- Your data remains encrypted: If your files are encrypted by the Surtr ransomware, they will remain inaccessible until the encryption is removed. Without the decryption key provided by the attackers, you may be unable to access your data.
- The attackers may delete your files: Some Surtr ransomware attackers may threaten to delete your files if you do not pay the ransom within a certain timeframe. If you refuse to pay and the attackers follow through on their threat, you may lose all of your data.
- The attackers may leak your data: In some cases, the attackers may use a double-extortion tactic, in which they not only encrypt your files but also steal them and threaten to release them publicly if you do not pay the ransom. If you refuse to pay and the attackers follow through on their threat, your data may be released to the public or sold on the dark web.
Paying the ransom is not recommended, as it incentivizes attackers to continue their criminal activities and there is no guarantee that they will provide you with the decryption key or honor their promises. Instead, it’s important to take steps to prevent Surtr ransomware attacks, such as implementing strong cybersecurity measures, regularly backing up your data, and educating yourself and your employees about potential attack vectors.
