We can recover data encrypted by most ransomware extensions on any storage device
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Decrypt Surtr ransomware files
Our bespoke solutions have made it possible to recover Surtr encrypted files.
Surtr Ransomware attacks have become one of the leading and most damaging means of cyber attacks in recent years. There has been an unprecedented increase in the numbers of companies that have had their data completely encrypted following an attack.
Many of these attacks are specific and targeted at the victim company, such attacks have huge destructive potential. Not only is the group in no hurry to start the process of encrypting the data, without first having reached online backups and as many devices on the network as possible, this process can last for months, and by the time the Surtr ransomware is executed it can encrypt the vast majority of data or even 100% of files.
When faced with such a catastrophic situation, there is often little that can be done, particularly if backups have been compromised or are not current. It is staggering to note the quantity of companies that have been forced to cease operations after having their data encrypted.
In numerous instances, despite paying the ransom, the Surtr criminals do not provide the decryption key, leaving the victim without any recourse.
Digital Recovery offers solutions that can decrypt files impacted by Surtr ransomware. Our recovery projects have yielded impressive results.
Why Digital Recovery?
Having over 23 years of expertise, we have amassed contented clients globally. Our solutions can be operated remotely in most cases, and our support staff is proficient in multiple languages.
As Surtr ransomware attacks proliferate across the globe, we have honed our proficiency in ransomware decryption. Our exclusive solution is compatible with an extensive range of storage devices, virtual machines, RAID systems, storages (NAS, DAS, SAN), databases, servers, and much more.
Our specialists are highly qualified and equipped with the latest technologies available in the data recovery market. The most significant of these is TRACER, our proprietary technology that has delivered outstanding results in decrypting Surtr ransomware files.
We offer an advanced diagnosis that enables us to comprehend the scope of the attack. This initial diagnosis can be completed within 24 business hours of receiving the samples. Subsequently, we provide a commercial agreement, which once accepted, initiates the file decryption process.
All our solutions are compliant with the General Data Protection Regulation (GDPR), ensuring complete security for our customers. Moreover, we offer a confidentiality agreement (NDA) written by our legal department. However, if you prefer to provide an NDA composed by your own company, we are open to reviewing and accepting it, if necessary.
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Customer experiences
What our clients say about us
"We had a serious problem after a power failure of a NAS server in Raid 5. I immediately contacted DIGITAL RECOVERY. After a few days of hard work the problem was solved."
"One of our raid servers had stopped. After several attempts without solving the problem we found DIGITAL RECOVERY and 5 hours later, at 4am, the data was recovered."
"We appointed DIGITAL RECOVERY in a special case (of data loss) in a raid 5 storage. Digital Recovery was able to recover 32 million files so our customer was extremely satisfied.”
"Without a doubt the best data recovery company in Latin America. The contact Digital Recovery will always be saved on my phone, because inevitably I will need again."
"The quality of the service is excellent. The attention given to customer service is gratifying and the feedback we receive reassures us that we can trust the work and dedication."
Customer since 2017
"Great company, they saved me from a big problem! I recommend, fast service, my thanks to the Digital Recovery team for the attention and quick solution to the problem! Show!"
"Second time that I count with the agility and professionalism of the Digital Recovery team, they are very experienced and agile. I recommend to all"
"They helped me recover some data that I had thought was lost. I had a great experience with the team for their calmness, agility and transparency."
Answers from our experts
How are Surtr ransomware files recovered?
The retrieval of Surtr ransomware files is feasible because of our unique, in-house technology that enables us to identify and reconstruct the encrypted files in numerous instances. This procedure necessitates a thorough understanding of the affected storage device; otherwise, the files may become corrupted, making recovery unfeasible. Our specialists possess in-depth knowledge of all the primary storage devices, including RAID systems, Storages (NAS, DAS, SAN), Databases, Servers, Virtual Machines, and many more.
How to choose a company to decrypt my data?
Only a handful of companies across the globe possess the capability to decrypt Surtr ransomware files, and as a result, information on this possibility is limited. In fact, many people believe that recovery is impossible, owing to the lack of knowledge and incorrect information circulating online.
Nonetheless, there are reputable companies, like Digital Recovery, that have developed reliable solutions for decrypting Surtr ransomware files. However, due to the confidential nature of such operations, formal testimonials are often hard to come by.
Considering all these factors, it is crucial to seek out reputable companies with several years of experience in the data recovery industry. These companies should provide expert assistance from the initial contact, enabling customers to communicate with professionals who can address their concerns and provide appropriate solutions.
How much does the process to decrypt Surtr ransomware cost?
It is not possible to state the price of the process before the initial diagnosis, only after it is possible to measure the size of the damage caused by Surtr ransomware and analyse whether decryption will be possible or not.
After the initial diagnosis, a commercial proposal is made available and, once accepted, the recovery process is started. In most of the cases the payment is only made after the validation of the recovered files, done by the customer himself in a remote session.
Is negotiating with Surtr hackers a good option?
No, negotiating with hackers is generally not a good option. When you negotiate with Surtr hackers, you are essentially agreeing to their demands and supporting their criminal activities. This can encourage them to continue their illegal activities and target other victims.
Moreover, there is no guarantee that the hacker will actually release your data or decrypt your files, even if you pay the ransom. In some cases, Surtr may take the money and still refuse to provide the decryption key or release the data.
Additionally, paying the ransom can also lead to other negative consequences. It can put your personal information and sensitive data at risk, as the hacker may have gained access to your system and stolen additional information. It can also lead to legal and ethical issues, as paying the ransom is considered to be supporting criminal activities.
Therefore, it is generally recommended to not negotiate or pay the ransom to hackers. Instead, victims should report the attack to law enforcement and seek the assistance of a reputable data recovery to retrieve their data and strengthen their security measures to prevent future attacks.
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What you need to know
How to prevent a Surtr ransomware attack?
To prevent Surtr ransomware attacks, it is important to have a comprehensive cybersecurity framework in place. However, there are some additional key points that you should keep in mind:
- Organisation: Keep documentation of your IT systems and maintain an inventory of all networks and computers. Establish clear rules for new employees on the installation and use of software programmes on company computers.
- Strong Passwords: Use strong passwords with at least 8 characters, including special characters, and avoid using the same password for multiple accounts.
- Security Solutions: Install a reliable antivirus software and ensure that all software programmes, especially the operating system, are kept up to date. In addition to antivirus software, also consider installing a firewall and endpoint protection to provide comprehensive security.
- Beware of Suspicious Emails: Email is a common method used by hackers to infiltrate systems. Train employees to recognise and avoid downloading attachments from unknown senders.
- Efficient Backup Policies: Backups are crucial in the event of a ransomware attack, but many companies fail to create an effective backup plan. The recommended backup structure is 3x2x1, which means having 3 backups, 2 online and 1 offline, and regularly updating them.
- Beware of Unofficial Programmes: Avoid downloading unofficial, free versions of software programmes like Windows or Office, as they may be infected with malware. Invest in official software programmes, as they are a good long-term investment and are also more secure.
What is the most common means of access used by Surtr hackers to break into environments?
Hackers use a variety of methods to infiltrate a victim’s system, including downloading infected files, malicious links, RDP attacks, phishing, and spam emails. Their goal is to gain access to the system undetected, and to achieve this, the Surtr ransomware is often disguised to evade detection by security systems.
When it comes to tactics that rely on user action, hackers employ phishing techniques to trick unsuspecting victims into downloading Surtr ransomware onto their systems without realising it.
Is there any behaviour of my server that I can analyse to know if I am being attacked by Surtr Ransomware?
High consumption of processing, memory and disk access are suspicious behaviours that need to be investigated thoroughly in order to assess whether an attack is underway.
The Surtr ransomware uses the machine’s own resources to perform exfiltration. In order to encrypt the machine this demands the use of its own resources.
It is also possible to detect the attack by the changes made to the file extensions, this type of detection is a bit more complex because the encryption process will have already been started.
What happens if I don't pay the Surtr ransom?
If your machine is affected by Surtr ransomware, your data will be inaccessible until the encryption is removed. Unfortunately, removing the encryption typically requires formatting the affected machine, which will result in the loss of all stored data.
However, some ransomware attackers also use the double extortion tactic, which involves copying and extracting all files from the affected machine and then encrypting the original data. In such cases, the attackers may post the stolen files on their website or Dark Web forums while keeping the original data encrypted on the affected machine. In such scenarios, formatting the device will not recover the original data, and the only way to retrieve the stolen files may be to pay the ransom or seek professional help.
