Recovery of Ransomware files

We can recover data encrypted by most ransomware extensions on any storage device

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Worldwide
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Cases of
LockBit Attack
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Cases of
Black Cat Attack
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Cases of
Hive Leaks Attack
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Cases of
Mallox Attack
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Value saved without negotiation with hackers

Decrypt ransomware files

With our unique solutions recovering encrypted files has become possible.

Ransomware attacks have become one of the leading and most damaging means of cyber attacks in recent years. There has been an unprecedented increase in the number of companies that have had their data completely encrypted after an attack.

Many of these attacks are specific and targeted to the victim company, such attacks have enormous destructive potential. Not only is the group in no hurry to start the process of encrypting the data, without first reaching online backups and as many devices on the network as possible, this process can last for months, and when the ransomware is executed it can encrypt the vast majority of the data or even 100% of the files.

In the face of something so disastrous, there is little that can be done, especially if backups have been affected or are not up to date. The number of companies that close down after having their data encrypted has reached staggering numbers.

In many cases, even after payment of the ransom, the decryption key is not sent by the criminals, and in these cases there is no higher authority to turn to.

Digital Recovery comes to the market with solutions capable of decrypting files affected by ransomware. We have solid numbers in our recovery projects.

Why Digital Recovery?

With more than 23 years of experience, we have accumulated satisfied customers around the world, can run our solutions remotely, and have multilingual support.

With the increase of ransomware attacks around the world, we specialize in ransomware decryption. We have developed a unique solution that can be applied to the vast majority of storage devices, be they Virtual Machines, RAID Systems, Storages (NAS, DAS, SAN), Database, Servers, among others.

Our specialists are highly qualified and have the latest technologies in the data recovery market, the main one being TRACER, a proprietary technology with which we have obtained expressive numbers in the decryption of ransomware files.

We offer an advanced diagnosis that will allow us to understand the dimension of the attack, this first diagnosis can be done in the first 24 working hours. After this process, we provide the commercial agreement and, once accepted, we start the process of decrypting the files.

All our solutions are supported by the General Law of Data Protection (GDPR), through which we offer total security to our customers. We also provide a confidentiality agreement (NDA) developed by our legal department, but if you feel more comfortable in providing an NDA developed by your own company, we are open to analyze and accept it, if necessary.

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Answers from our experts

How do I recover ransomware files?

The recovery of ransomware files is only possible because we have developed a proprietary technology that allows us to locate the encrypted files and reconstruct them, in many cases.

This process requires knowledge about the storage device that was affected, without which the files can be corrupted, in which case recovery is not possible. Our experts have extensive knowledge about each of the major storage devices, such as: RAID systems, Storages (NAS, DAS, SAN), Databases, Servers, Virtual Machines, and others.

How to choose a company to decrypt my data?

Few companies in the world are able to decrypt ransomware files, so information about this possibility is scarce, to the point that many think that such a recovery is impossible. Also, there is a lot of incorrect information stating that decryption is not possible.

And in the middle of all this there are serious companies that have developed such solutions, such as Digital Recovery.
Information about these processes and customers is confidential, so formal testimonials are scarce.

Given all this, it is important that you look for companies that are serious and that have several years of experience in the data recovery market and that make an expert available for the customer to communicate with from the first contact.

How much does the process to decrypt ransomware cost?

It is not possible to state the value of the process before the initial diagnosis, only with it is it possible to measure the size of the damage caused by ransomware and analyze whether decryption will be possible or not.

After the initial diagnosis, a commercial proposal is made available and, once accepted, the recovery process is started. Payment is only made after validation of the recovered files, done by the customer himself.

Is negotiating with hackers a good option?

Criminals count on the victim contacting them in the first few hours after the attack, so they use threats expressed in the ransom terms, in this first contact the victim will be under strong stress and may give in more quickly to the criminals’ whims.

We recommend that the victim should not contact the criminals, but after verifying the attack should contact professionals in the area, so that, accompanied by an expert, they can analyze the data and verify the possibilities of restoration.

Latest insights from our experts

What you need to know

Preventing a ransomware attack requires a comprehensive cybersecurity framework, but that’s not all, let’s list some important points that you need to pay attention to.

  • Organization – Having a documentation of the IT park helps a lot in the prevention process, in addition to the organization of networks and computers. Develop rules so that new employees have clear company policy on the installation and use of programs on computers.
  • Strong Passwords – Passwords should be strong, containing more than 8 digits, normal and special. And do not use a single password for multiple credentials.
  • Security Solutions – Have a good antivirus installed, keep all programs up to date, especially the operating system. Besides antivirus have a Firewall and endpoints. They will make sure that the system stays protected.
  • Beware of suspicious emails – One of the most used means for invasion used by hacker groups are spam email campaigns, so it is vital to create a security and awareness policy for employees not to download attached files sent by unknown emails.
  • Efficient backup policies – Backups are essential for any eventual incident, but even with this essential role many companies neglect it or create a backup schedule that is not effective. We have already attended cases where not only the data was encrypted, but the backups were as well. It is not recommended to keep backups only online. The best backup structure is 3x2x1, which is 3 backups, 2 online and 1 offline, in addition to creating a consistent routine of updating the backups.
  • Beware of unofficial programs – There are numerous paid programs that are made available for free on the Internet, such as Windows, Office and many others. They may appear to be free at first, but in the future can be used as a gateway for future hacker attacks. Even if official programs demand financial resources, they are a good investment and are also secure.

There are several strategies employed by criminals, the main ones are: Downloads of infected files, malicious links, attacks via RDP, Phishing, spam email campaigns, among others. 

All of them have the same intention, to access the victim’s system without the victim noticing. To do so, the ransomware camouflages itself in the system so as not to be detected by defense systems. 

In the tactics that depend on the action of a user, phishing tactics are applied so that the victim, without realizing it, downloads the ransomware into the system. 

High consumption of processing, memory and disk access are suspicious behaviors that need to be investigated thoroughly in order to assess whether an attack is underway.  

Because ransomware uses the machine’s own resources to perform exfiltration, if the double extortion tactic is applied, and encryption of the data. This demands the use of machine resources. 

It is also possible to detect the attack by the changes made to the file extensions, this type of detection is a bit more complex because the encryption process will have already been started. 

The data will remain encrypted, it will be necessary for the affected machine to be formatted. By doing this all stored data will be lost.

But in cases where the attacking group uses the double extortion tactic of copying and extracting all files and encrypting the original data, the stolen files will be posted on the group’s website or Dark Web forums and all original data will remain encrypted on the affected device, requiring the device to be formatted.