If your files have been encrypted, we accept the challenge of analyzing your case.

Synology NAS Attacked by Ransomware

Synology NAS was developed by a company of the same name, Synology Inc. is a Taiwanese company specializing in network-attached storage devices, they are known for desktop models as DIskStation, FlashStation for flash models and RackStation for rack models.

A NAS system is a storage device, which can be connected to the local network. NAS is less expensive and provides the benefits of a local public cloud, making it possible for those who are authorized to access the files.

Ransomware is malware that has as its main objective the total or partial encryption of files, to initiate encryption the ransomware needs access to the victim’s network, for this the groups use various approaches such as spam email campaigns, malicious websites, illicit programs, brute force attack, access through RDP ports among others.

In recent years groups have emerged that specialize in NAS devices, among them is Synology, the fact that the NAS is connected directly to the Internet and centralize data storage made it the main target of attacks.

After the ransomware invades the operating system, it can move laterally by changing backup routines and access computers with more privileges. The criminals’ target is always to take away all alternatives to restore the system without a decryption key that is under the group’s power.

Therefore, backups are their main targets, and the groups use psychological pressure to make the victim see no other way out but to pay the ransom.

A ransom note is left on the desktop, in it the group directs the victim to contact the group through the .TOR browser, this note contains numerous threats should the victim choose to make the payment.

But remember that the biggest damage in these cases are the financial ones, the company can be stopped for weeks because of the data encryption. In light of this, it is necessary to know alternative solutions to paying the ransom, and the best of them is data recovery that can be done by a specialized company, such as Digital Recovery.

Synology NAS

Recover Synology NAS Encrypted by Ransomware

Digital Recovery has been in the data recovery market for more than 23 years, and has the necessary experience to act in the most complex cases of data loss.

We have full knowledge of the operation of NAS, DAS and SAN systems. Thus, we can act in data recovery at any RAID level that it is using.

Our greatest specialty is the development of technologies suitable for data recovery. The Tracer is the most advanced technology we possess; with it, we can recover ransomware-encrypted files stored on any device.

We offer remote recovery for cases in which it is not possible to send the affected media. This enables us to shorten the process time considerably.

To ensure the confidentiality of our client’s information we have a confidentiality agreement (NDA) with which the client is assured that no information about the process will be disclosed.

Our specialists are able to meet your needs, contact us and start recovering your files.

Ransomware Recovery FAQ

Every day, ransomware attacks get better and better. After a successful attack attempt, ransomware quickly maps the user’s most important files to begin encryption. Microsoft Office files, databases, PDFs and design are among its main targets.

Ransomware is designed to be unnoticeable, so it can disable all system defenses without being noticed and start the process of encrypting the files. Even though ransomware can go unnoticed by the system, it can still be noticed by the user, because ransomware uses the system’s own resources to do the encryption, this can slow down the system. Ransomware also changes file extensions. So be on the lookout for these signs: System slowdown and extensions being added to files.

To find out more, talk to our experts.

Yes, it is possible. You can restart the computer in safe mode which will limit the ransomware’s action as system resources will be locked. You can also disconnect the computer from the Internet which can interrupt the hackers’ connection to your system, it is worth remembering that there is ransomware that works even without being connected to the Internet. You can also start the diagnostics to identify threats with your antivirus, the vast majority of antiviruses have this function.
But there are cases where the encryption was interrupted by the user, some files had already been affected and this caused an error in the encryption and even the hackers could not restore the files, even with the decryption key. In these cases only a data recovery company, such as Digital Recovery, can recover the files.

To find out more, talk to our experts.

Yes, attacks usually happen mainly on holidays and weekends during the early morning hours. These days are chosen because there are not many active users on the system, which prevents the attack from being discovered before the encryption is completed.

To find out more, talk to our experts.

The vast majority of ransomware uses RSA [Rivest-Shamir-Adleman]-2048 and AES [Advanced Encryption Standard] encryption.

To find out more, talk to our experts.

First of all, do not pay the ransom. No matter what the hackers say, there is no guarantee that the decryption key will actually be released after the ransom is paid.
The first thing to do is to inform the authorities about the attack, governments have specialized cybercrime departments that will investigate the attack. After that, check if your backups were affected, if they were, only a company specialized in data recovery can recover your files, this is the next step. Contact Digital Recovery who will assist you in the complete recovery of your files.

To find out more, talk to our experts.

After first contacting us and sending the affected media we will diagnose the device to check the extent of the damage caused by the ransomware, with this we can project the duration of the process, and provide the budget to the customer. After the budget is approved by the customer, we start the recovery process, for this we have exclusive software that can, with the help of our specialists, reconstruct the data.
If the customer opts for remote recovery, instead of sending us the media, he/she will send the encrypted files to a virtual environment, which is totally safe, so that we can access them.
After the end of the process we will do a double check so that the customer can verify the integrity of the recovered files.
Payment is only made after delivery of the files and validation of the same by the client.

To find out more, talk to our experts.

Isaias Sardinha
Isaias Sardinha
Isaias Sardinha, CEO and founder of Digital Recovery, has been working for over two decades in the recovery of lost data. He is an expert in disaster recovery and in developing technologies for data recovery, such as Tracer, a tool capable of recovering data from RAID Systems, Storage, Virtual Machines, Database, and Ransomware.
We are always online
Fill in the form and we will contact you to start the recovery of your data.
But he was pierced for our transgressions, he was crushed for our iniquities; the punishment that brought us peace was on him, and by his wounds we are healed.
To ensure a better experience on our site, by continuing browsing, you agree to the use of cookies in accordance with our privacy policy.