If your files have been encrypted, we accept the challenge of analyzing your case.

Ransomware Surtr

Surtr ransomware has left a list of successful attacks on companies around the world, the group is in a rapid and coordinated spread, any company can be targeted by Surtr.

The main methods used by the group to break into the victim’s system are Trojans, e-mails, files downloaded from untrusted sources, fake software updaters, software cracking tools, and others. These are the main means, all of which are highly effective.

The main target of Surtr is the Windows operating system, the ransomware is designed to after the invasion disable any active antivirus, scan the hard drive to locate the files, extract a portion of them and after that start the encryption.

The .SURT extension is added to all encrypted files, the extracted files will be used to pressure the victim to pay the ransom, in case of non-payment the group leaks the data on their dark web site. This kind of tactic is called double extortion, numerous ransomware groups use it to pressure their victims.

After all this extraction and encryption, the ransomware locks the operating system, changes the desktop image to one with the group’s logo on it, and presents a pop-up with all the terms for the victim to contact and pay. The group usually uses the email address ecryptmydata@mailfence.com.

Digital Recovery is able to recover files encrypted by Surtr ransomware even without the decryption key.

Surtr Ransomware

Recover Files Encrypted by Surtr Ransomware

Digital Recovery has been in the data recovery business for over 20 years, and with the significant increase in ransomware attacks we have specialized in the recovery of encrypted files.

This is a highly technical job that requires the best specialists with state-of-the-art tools, and this is exactly one of our major specialties, developing technologies.

All the technologies developed by our specialists are unique, and they enable us to recover data encrypted by any ransomware extension and on any storage device, be it HDDs, SSDs, Database, Storages (NAS, DAS, SAN), RAID Systems, Virtual Machines, among others.

We know that the secrecy of information about the attack is essential, so we provide all our customers with the confidentiality agreement (NDA).

Contact us and start the recovery process right now.

Ransomware Recovery FAQ

Every day, ransomware attacks get better and better. After a successful attack attempt, ransomware quickly maps the user’s most important files to begin encryption. Microsoft Office files, databases, PDFs and design are among its main targets.

Ransomware is designed to be unnoticeable, so it can disable all system defenses without being noticed and start the process of encrypting the files. Even though ransomware can go unnoticed by the system, it can still be noticed by the user, because ransomware uses the system’s own resources to do the encryption, this can slow down the system. Ransomware also changes file extensions. So be on the lookout for these signs: System slowdown and extensions being added to files.

To find out more, talk to our experts.

Yes, it is possible. You can restart the computer in safe mode which will limit the ransomware’s action as system resources will be locked. You can also disconnect the computer from the Internet which can interrupt the hackers’ connection to your system, it is worth remembering that there is ransomware that works even without being connected to the Internet. You can also start the diagnostics to identify threats with your antivirus, the vast majority of antiviruses have this function.
But there are cases where the encryption was interrupted by the user, some files had already been affected and this caused an error in the encryption and even the hackers could not restore the files, even with the decryption key. In these cases only a data recovery company, such as Digital Recovery, can recover the files.

To find out more, talk to our experts.

Yes, attacks usually happen mainly on holidays and weekends during the early morning hours. These days are chosen because there are not many active users on the system, which prevents the attack from being discovered before the encryption is completed.

To find out more, talk to our experts.

The vast majority of ransomware uses RSA [Rivest-Shamir-Adleman]-2048 and AES [Advanced Encryption Standard] encryption.

To find out more, talk to our experts.

First of all, do not pay the ransom. No matter what the hackers say, there is no guarantee that the decryption key will actually be released after the ransom is paid.
The first thing to do is to inform the authorities about the attack, governments have specialized cybercrime departments that will investigate the attack. After that, check if your backups were affected, if they were, only a company specialized in data recovery can recover your files, this is the next step. Contact Digital Recovery who will assist you in the complete recovery of your files.

To find out more, talk to our experts.

After first contacting us and sending the affected media we will diagnose the device to check the extent of the damage caused by the ransomware, with this we can project the duration of the process, and provide the budget to the customer. After the budget is approved by the customer, we start the recovery process, for this we have exclusive software that can, with the help of our specialists, reconstruct the data.
If the customer opts for remote recovery, instead of sending us the media, he/she will send the encrypted files to a virtual environment, which is totally safe, so that we can access them.
After the end of the process we will do a double check so that the customer can verify the integrity of the recovered files.
Payment is only made after delivery of the files and validation of the same by the client.

To find out more, talk to our experts.

Redação Digital Recovery
Redação Digital Recovery
Team Digital Recovery is composed of data recovery specialists who, in a simple way, aim to bring information about the latest technologies on the market, as well as inform about our ability to act in the most complex data loss scenarios.
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