ICHTHYS contacted us at an extremely delicate moment. The company had suffered a fire that completely compromised its IT environment. Its two main servers, a database and a file server, had been directly affected. The scenario was devastating: the disks were melted, the production environment was completely inoperable, and the only available backup had also been destroyed by the flames.
With the physical infrastructure collapsed, operations were reduced to just 10% of their capacity, running improvised from a temporary location with a lean team. The severity of the situation was such that ICHTHYS’s managers even considered permanently closing the company, until they discovered that data recovery was still possible.
From a technical standpoint, the challenge was significant: two disks in RAID 1, totaling approximately 4 TB of critical data, completely inaccessible. These disks contained not only administrative files, but also essential historical records, including documentary data related to most banks operating in Brazil. A decades-old archive whose loss would have been irreparable.
It was in this scenario that our team took action. We immediately activated our physical disaster response protocol and began analyzing the damaged equipment. The complexity of extracting the disks was high, considering that they were housed in a partially melted server. We used advanced and specific techniques for recovering media impacted by extreme heat, developed internally over the years for catastrophe scenarios like this.
Throughout the entire process, we prioritized humanized and empathetic communication. We knew we were dealing with much more than a technical problem — it was the survival of a company. Our specialists were essential at this point. From the very first contact, they acted with active listening, support, and clarity, offering trust and transparency to the ICHTHYS team amid the chaos.
In just four business days, we completed the entire project cycle: device diagnosis, secure data recovery, and validation with the company’s technical team. The result was complete: all data was recovered with validated integrity. At the end of the process, the company was able to resume its operations with full access to all the content they believed had been lost forever.
We received feedback from the ICHTHYS team that summarizes the impact of the delivery:
“You have no idea how happy we are to see all our data recovered and working in the validation environment.”
For us, this type of recognition confirms that our mission goes beyond technical recovery, it is about restoring business continuity, preserving stories and keeping companies alive even in the most extreme moments.
Experienced data loss? Talk to our specialists.
