We can retrieve data encrypted by PLAY ransomware across most storage devices
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Decrypt PLAY ransomware files
In recent years, ransomware attacks have emerged as a prominent and highly destructive form of cyber attack. The number of companies experiencing complete encryption of their data following an attack has risen to an unprecedented level.
Many PLAY cyber attacks are customized and aimed at particular organizations, and can cause severe damage. These attacks frequently feature a purposeful pause in the encryption procedure, as the perpetrators try to infiltrate online backup systems and as many network-connected devices as possible. As a result, the encryption process can persist for several months, and upon activation, the ransomware can encrypt almost all, if not all, of the data files. This highlights the severity and destructive potential of these targeted attacks.
When faced with such a catastrophic event, there is often little that can be done, particularly if the backup systems have also been compromised or are not current. The staggering number of companies that have been forced to shut down following the encryption of their data serves as a grim reminder of the devastating consequences of these attacks.
In many cases, even after payment of the PLAY ransom, the decryption key is not sent by the criminals, and in these cases there is no higher authority to turn to.
Digital Recovery comes to the market with solutions capable of decrypting files affected by PLAY ransomware. We have solid numbers in our recovery projects.
Why Digital Recovery?
With over 23 years of experience, we have accumulated satisfied customers around the world. We can run most of our solutions remotely, and we have multilingual support.
As PLAY ransomware attacks continue to rise globally, we have focused our expertise on ransomware decryption. Our team has developed a distinctive solution that can be applied to a wide range of storage devices, including Virtual Machines, RAID Systems, Storages (NAS, DAS, SAN), Databases, Servers, and much more.
Our specialists are highly qualified and have the latest technologies in the data recovery market, the main one is called TRACER, a proprietary technology with which we have obtained expressive results in the decryption of ransomware files.
We provide an advanced diagnosis service that enables us to determine the extent of the PLAY attack. This initial assessment can be completed within the first 24 working hours after receiving the samples. Upon completion of the assessment, we provide a commercial agreement for our services. Once the agreement is accepted, we initiate the process of decrypting the files.
All our solutions are compliant with the General Data Protection Regulation (GDPR), ensuring complete security and protection for our customers. Our legal department has drafted a confidentiality agreement (NDA) that we provide to our clients. However, if you prefer to provide your own NDA, we are open to reviewing and accepting it, if necessary.
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Customer experiences
What our customers say about us
"We had a serious issue following a NAS server power outage in Raid 5. I immediately contacted DIGITAL RECOVERY. After a few days of hard work the issue was resolved."
"One of our RAID servers had stopped. After several attempts without fixing the problem we found DIGITAL RECOVERY and 5 hours later, at 4:00 am, the data was recovered."
"We referred DIGITAL RECOVERY in a special case (data loss) in a storage RAID 5. Digital Recovery recovered 32 million files and the customer was extremely satisfied."
"Without any doubts the best data recovery company. Digital Recovery contact details will always be saved on my cell phone, as I will inevitably need it again."
"The quality of the service is excellent. The attention given to the service is gratifying and the feedbacks that are given leave us calm, knowing that we can trust in the work and dedication."
Customer since 2017
"Great company, they saved me from a big problem!!! I recommend them, what a quick service, my thanks to the Digital Recovery team for the attention and speed in solving the problem! Awesome!"
"The second time I count on the agility and professionalism of the Digital Recovery team, they are very experienced and agile. I recommend them to everyone"
They helped me recover some data that I had thought was lost. I had a great experience with the team for their calmness, agility, and transparency.
Answers from our experts
How do I recover files affected by PLAY ransomware?
The recovery of PLAY encrypted ransomware files is made possible by our proprietary technology, which enables us to locate and reconstruct the affected files in many cases.
This process requires knowledge about the storage device that was affected, without which the files can be corrupted and recovery would not be possible. Our experts have extensive knowledge about each of the major storage devices, such as: RAID systems, Storages (NAS, DAS, SAN), Databases, Servers, Virtual Machines, and more.
How to choose a company to decrypt my data?
Few companies in the world are able to decrypt PLAY ransomware files, so information about this possibility is scarce, to the point that many think that such a recovery is impossible. Also, there is a lot of incorrect information stating that decryption is not possible.
While there may be discussions around the possibility of decrypting ransomware files, there are indeed reputable companies that have developed solutions to do so, including Digital Recovery.
Information about these processes and customers is confidential, so formal testimonials are scarce.
In light of these challenges, it is crucial to seek out reputable companies with significant experience in the data recovery industry, and that provide direct access to a dedicated expert from the initial point of contact. This ensures that customers can trust the expertise and reliability of the company, and receive the support they need to navigate the recovery process.
How much does the process to decrypt PLAY ransomware cost?
It is not possible to state the price of the process before the initial diagnosis, only after it is possible to measure the size of the damage caused by PLAY ransomware and analyze whether decryption will be possible or not.
Once the initial diagnosis is complete, we provide a commercial proposal for the recovery process. The payment for the service is typically only requested after the customer has validated the recovered files in a remote session. This process ensures that the customer is satisfied with the results before finalizing the payment.
Is negotiating with hackers from PLAY group a good option?
Criminals often rely on victims contacting them in the first few hours after a ransomware attack, and will use threatening language in their ransom demands. During this initial contact, victims may be under significant stress and may be more likely to comply with the criminals’ demands.
We recommend that the victim should not contact the PLAY criminals, but contact professionals in this field, so that, accompanied by an expert, they can analyze the data and verify the possibilities of recovery.
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What you need to know
How to prevent a PLAY ransomware attack?
Preventing a PLAY ransomware attack requires a comprehensive cybersecurity framework, but that’s not all, let’s list some important points that you need to pay attention to.
Keep software and operating systems up to date: Regularly update software and operating systems with the latest security patches to protect against known vulnerabilities.
Use strong passwords and two-factor authentication: Use strong, unique passwords for all accounts and enable two-factor authentication to add an extra layer of security.
Educate employees: Train employees on how to recognize phishing emails and other social engineering tactics used by cybercriminals.
Back up data regularly: Make sure to regularly back up important data to a secure, offsite location.
Use antivirus and antimalware software: Use reputable antivirus and antimalware software and keep it up to date.
Limit user access: Restrict user access to only what is necessary to perform their job functions and regularly review and remove unnecessary access.
Monitor network traffic: Regularly monitor network traffic to detect unusual activity or traffic patterns.
Have an incident response plan: Develop and regularly test an incident response plan to respond quickly and effectively to a ransomware attack.
By following these best practices, organizations can help reduce their risk of falling victim to a PLAY ransomware attack.
What is the most common means of access used by hackers to break into the environments?
There are several strategies employed by PLAY criminals, the main ones are: downloads of infected files, malicious links, attacks via RDP, Phishing, spam email campaigns, and more.
All of them have the same intention, to access the victim’s system without the victim’s awareness. To do so, the PLAY ransomware camouflages itself in the system so as not to be detected by defense systems.
In the tactics that depend on the action of a user, phishing tactics are applied so that the victim, without realizing it, downloads the ransomware into the system.
Is there any behavior of my server, that I can analyze, to know if I am being attacked by PLAY Ransomware?
Suspicious activities such as excessive processing, memory usage, and disk access warrant a thorough investigation to determine whether an attack is in progress.
PLAY Ransomware typically utilizes the machine’s own resources to carry out data exfiltration and encryption, thereby imposing a heavy load on the system’s resources.
Moreover, detecting the attack through changes to file extensions can be challenging since the encryption process would have already been initiated, making it a more complex process.
What happens if I don't pay the PLAY ransom?
The data will remain encrypted, it will be necessary for the affected machine to be formatted. By doing this all stored data will be lost.
But in cases where the attacking group uses the double extortion tactic of copying and extracting all files and encrypting the original data, the stolen files will be posted on the group’s website or Dark Web forums and all original data will remain encrypted on the affected device, requiring the device to be formatted.
