The company affected by the attack operates in the legal sector and is classified as a mid-sized business. The breach was carried out through the exploitation of vulnerabilities in the network, resulting in a devastating attack by the “crYpt” ransomware. This ransomware critically compromised two servers essential to the company’s operations: the file server and the DATEV server, both used directly for managing and storing strategic and sensitive legal information.
The immediate consequence of the attack was the complete interruption of the company’s operations, leaving it entirely paralyzed. The situation triggered an internal crisis that lasted approximately one week, severely impacting activities and causing significant financial and productivity losses.
The client’s operational and emotional state was severely affected. The situation caused such dissatisfaction that it led to the immediate dismissal of the IT service provider previously responsible and paved the way for a likely legal action against them due to the critical failure in protecting the company’s data.
The main challenge in this case was the volume and strategic importance of the compromised data: approximately 1 TB of critical information stored on servers essential to the company’s daily legal operations.
Unfortunately, prior to the attack, the company did not have a formal incident response plan for ransomware, which further intensified the damage suffered and significantly hindered the initial response to the incident. Moreover, there was no clear definition regarding the effectiveness or even the existence of updated backups of the compromised data, leaving the company extremely vulnerable and without immediate recovery alternatives.
Digital Recovery was called in and promptly took action, offering its specialized in-house solution. The data recovery was carried out using advanced technologies and proven effective methods, including the use of specialized tools such as UFS, SysDev, and deep expertise in virtualization and data recovery from the DATEV software.
Throughout the entire process, the client received regular updates, with feedback provided at least once every 24 hours, ensuring transparency and emotional reassurance during the crisis.
The main challenge faced by the team was managing the intense psychological and operational pressure exerted by the client, who was deeply shaken by the situation. Despite this, no special adjustments were needed in the handling of the client.
Thanks to the technical expertise of the Digital Recovery team, the complete and successful data recovery was achieved in a short period of just one week, from the start of the project to the final approval of the recovered data.
Upon receiving the recovered data, the client expressed deep gratitude, recognizing the strategic value of the work carried out by Digital Recovery.
This case was particularly significant as it was one of the first challenges related to the DATEV software that could not be resolved through the client’s traditional internal solutions, further emphasizing the importance and effectiveness of Digital Recovery’s specialized approach.
